Customers Fight Back

Published on October 13, 2008

In the old days, when you received poor customer service, you could do one of…

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You Might Be Your Firm’s Best Marketer.

Published on September 21, 2008

As a columist for the Sacramento Business Journal, here is my latest article: You might be…

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What ‘the can’ can do for your brand.

Published on August 25, 2008

Eating out at a nice restaurant goes beyond the food.  It’s about the service, the…

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The ‘Cleanest Place on Earth’ Should be a Little ‘Happier.’

Published on August 7, 2008

I visited Disneyland this weekend (yes, you read that right, this weekend).  I know it is…

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WORD TO “THE WEEK”

Published on July 31, 2008

As a busy CEO, marketer, volunteer, wife, new mom, etc., finding time to keep up…

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Isn’t it about time someone got to the grapes?

Published on June 17, 2008

If you thought you enjoyed reading blogs, hold on to your ‘wine glass’ because we’re…

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