Chad Riley Promoted to Director of Client Services

Please join us in congratulating Chad Riley on his promotion to Director of Client Services of Merlot Marketing!

In this new role, Riley will be responsible for overseeing all client relationships, guiding strategic direction and developing business objectives that provide value to clients and the agency.

“After nearly a decade with Merlot Marketing, every day still provides ample opportunity to grow, and I’m excited to keep expanding my experience as Client Services Director,” said Riley. “It’s a huge honor to have the opportunity to lead our team’s efforts and continue to nurture the strong client relationships that our agency is known for.”

Since starting in 2014, Riley has demonstrated strong leadership capabilities and a keen understanding in creating and sustaining client relationships. While overseeing marketing initiatives and driving strategy for key clients at Merlot, Riley has also ensured that the latest tools and platforms are utilized across the agency to achieve optimized results. Additionally, Riley has elevated Merlot’s PR.0™ program and is integral in providing client support at national trade shows like the Kitchen and Bath Industry Show (KBIS), and the International Builders’ Show (IBS).

“Chad has played a pivotal role in the agency’s significant journey of growth and success,” stated Debi Hammond, Founder and CEO of Merlot Marketing. “This well-deserved promotion stands as a testament to his dedication, exceptional talent, and invaluable contributions to both our clients and our team. I am excited to see him continue to grow and excel in this new leadership role.”

Riley holds a Bachelor of Arts in Communications and Media Studies from DePauw University and currently resides in Nashville, Tennessee with his wife of over four years, and their infant son. Apart from work, Riley spends his time traveling, swimming, learning about history and enjoying Marvel comics and films.

Learn more about Riley’s new role, his previous professional experience that has led to his impressive success at Merlot, and his insights on the marketing, public relations and agency world on his LinkedIn.